Returns & Exchanges
At Top Floor Gallery, we want you to be completely satisfied with your purchase, which is why we offer a 14-day return window for items in their original, unworn condition. Please note that certain exclusive drops and vintage pieces may be subject to final sale policies as specified on the product page.
Initiate Your Return
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Prepare Your Package
Securely pack your items in their original packaging, ensuring all designer tags and security seals remain intact.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location.
Receive Your Refund
Once our gallery team inspects the return, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing